Understand customer's business, use cases, and outcomes to drive value with Dataiku.
Advise on leveraging Dataiku to implement data science projects from design to production.
Monitor outcomes and quantify value, reporting to internal and external stakeholders.
Establish regular touchpoints to review progress against objectives.
Use Adoption & Health analytics to identify risks or expansion opportunities.
Prioritize and orchestrate resolution of customer requests or issues.

🎯 Requirements

7+ years in customer success or related roles with adoption focus.
ARR from ~$500k to multi-million across Forbes Global 2000.
Experience with KPIs: GDR, NDR, Renewal, Logo Retention, NPS, CSAT.
Translate business use cases into data science solutions.
Strong written and verbal communication with stakeholders from Analysts to C-level.
Navigate ambiguity, build consensus, and deliver outcomes.

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