Related skills
crm hubspot data analysis saas ai📋 Description
- Own and manage a strategic book of business with executives and stakeholders.
- Drive retention with expansion opportunities (GRR, NRR, upsell).
- Monitor customer health and engagement to mitigate churn.
- Build strong relationships that reinforce trust and long-term partnerships.
- Drive product adoption and measurable customer outcomes.
- Partner with customers to define success criteria and value realization.
🎯 Requirements
- 5+ years in Customer Success or Account Management within a SaaS environment.
- Experience managing a book of business and retention/expansion metrics.
- Proficiency in CRM systems (preferably HubSpot).
- Strong understanding of SaaS metrics, health, and performance indicators.
- Ability to interpret product usage data to drive outcomes.
- Experience using Gong, Loom, or similar for customer communication and insights.
🎁 Benefits
- Competitive pay and equity.
- Unlimited PTO with minimum two weeks off per year.
- Paid parental leave for all new parents.
- Company-sponsored medical, dental, and vision insurance via Aetna.
- Fully remote company; work from anywhere in the U.S.
- MacBook and $600 to craft your home workspace.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!