Strategic Customer Success Manager

📋 Description

• Own gross revenue retention across your book.
• Lead executive engagements and success planning with stakeholders.
• Define and communicate a CS strategy aligned to customer goals and expansion.
• Lead executive reviews translating usage to outcomes.
• Coach customers to own outcomes and drive ROI.
• Manage timelines and milestones to maximize product value.

🎯 Requirements

• 7+ years in CS or Enterprise Account Management.
• Proven success driving enterprise transformation and ROI.
• Experience with journey orchestration in high-ACV SaaS.
• Partner with Sales to shape multi-thread expansion strategies.
• Navigate procurement, security, and compliance in enterprise.
• Strong executive presence and communication.
• CAD/PLM or engineering tooling experience (nice to have).
• Familiarity with land-and-expand SaaS motions (nice to have).
• Vertical SaaS background (construction tech, IoT) (nice to have).
• Translate product into customer value in a technical domain (You’ll thrive).
• Own customer outcomes and internal clarity (You’ll thrive).
• Thrive in a fast-paced, evolving environment (You’ll thrive).

🎁 Benefits

• Compensation details not disclosed.
• Remote-friendly work environment.
• Travel up to 25% of the time.
• Annual Team Week at HQ in St. John’s, Newfoundland.
• Career growth opportunities.
• Collaborative, high-growth culture.