Strategic Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

machine learning ai llms

πŸ“‹ Description

  • Partner with frontier AI model creators to support research initiatives.
  • Own end-to-end adoption, expansion, renewal, and advocacy.
  • Collaborate with Services, Support, Sales, and Product teams.
  • Lead executive engagements and business reviews for clients.
  • Act as a trusted advisor translating objectives into actionable strategies.

🎯 Requirements

  • 6+ years in strategic/enterprise customer success (customer-facing) roles.
  • Experience developing strategic success plans and cross-functional alignment.
  • Operational rigor with forecasted consumption and opportunity identification.
  • Proven ability to navigate large organizations, drive adoption, and sponsorship.
  • Strong business acumen; interface with C-Suite and technical teams.
  • Fundamental understanding of AI, ML, and LLMs; discuss research use cases.
  • Desire to contribute in a rapidly growing, innovative business.

🎁 Benefits

  • Remote-friendly culture and global collaboration opportunities.
  • Equity and comprehensive employee benefits.
  • Impactful work in AI frontier research and data programs.
  • Collaborative, cross-functional team environment.
  • Strong opportunities for career growth and learning.
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