Strategic Customer Success Manager

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

account management analytics data science stakeholder management dataiku

πŸ“‹ Description

  • Work with customers across EMEA - UK and Nordics
  • Own strategic accounts: onboarding, adoption, retention, growth
  • Align with stakeholders for vision and objectives pre-sales
  • Show Dataiku's value and Everyday AI to guide journeys
  • Use adoption/health analytics to spot risks and expansion
  • Set up regular touchpoints to review progress

🎯 Requirements

  • 7+ years in customer success, TAM, or client mgmt
  • Experience managing fast-growth accounts with large ARR
  • Proven KPI track record: gross/ net retention, renewal, NPS, CSAT
  • Collaborates across professional services and partners
  • Navigate ambiguity; build consensus; deliver with urgency
  • Strong written and oral communication to diverse stakeholders

🎁 Benefits

  • Equal opportunity employer
  • Reasonable accommodations available
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