Define and scale Banking Success Playbook, onboarding standards, KPIs
Build a repeatable banking POV across rails, risk, compliance
Own post-sale success for strategic banking customers
Create outcome-based plans tied to KPIs
Drive executive governance via EBRs and adoption checks
Align Product, Engineering, Support, Marketing and Sales to resolve complex challenges

🎯 Requirements

8–15+ years in CS, TACM, or enterprise leadership in SaaS/fintech/banking/crypto
Strong fluency in banking/payments infra, compliance, digital wallets, APIs, blockchain
Proven ability to manage and grow complex enterprise accounts
Executive presence with strong commercial judgment and cross-functional leadership
Translate customer architecture and business goals into outcomes
Experience with CRM and CS platforms (Salesforce, Gainsight) and product adoption analytics

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