Related skills
customer success saas renewals change management stakeholder management📋 Description
- Own the success of Fieldwire customers across teams and projects.
- Build relationships with executive sponsors, admins, and end users.
- Develop and execute customer success plans aligned to initiatives and outcomes.
- Lead business reviews and check-ins with executives and frontline teams.
- Guide deployments, change management, and end-user enablement at scale.
- Collaborate with GTM partners to drive renewals and expansion.
🎯 Requirements
- 3+ years in a customer-facing SaaS role with renewals/adoption ownership.
- Experience supporting enterprise customers with complex, multi-stakeholder orgs.
- Background in construction tech is strongly preferred.
- Comfort enabling admins and end users; change management.
- Strong business acumen; tie product adoption to outcomes.
- Excellent communication, presentation, and relationship-building skills.
🎁 Benefits
- Equal Opportunity Employer.
- Remote role in the United States.
- Opportunities to grow with a fast-paced SaaS company.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!