Related skills
communication account management customer service project management upsell📋 Description
- Manage client relationships within your book of business.
- Identify upsell and cross-sell opportunities through strategic recommendations.
- Serve as primary contact for clients, addressing escalations and requests.
- Develop strong client relationships to boost retention.
- Collaborate with product support and other teams on projects and issue resolution.
- This role is fully remote with occasional travel for training or events.
🎯 Requirements
- Experience managing a book of business in customer service, coaching, or account management.
- Ability to cite examples where recommendations led to upsell and cross-sell opportunities.
- Ability to facilitate solutions to complex issues and requests.
- Experience in fast-paced, dynamic environments; startup experience a plus.
- Proactive, goal-oriented mindset.
- Strong written and verbal communication skills with attention to detail.
- Undergraduate degree preferred.
- Strong technical and organizational skills; ability to multitask and meet deadlines.
🎁 Benefits
- Fully remote role with occasional travel.
- Medical, dental, and vision benefits.
- Paid holidays, vacation, and sick days.
- 401(k) plan.
- Paid monthly parking, if applicable.
- Supportive culture with leadership mentorship and growth.
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