Serve as trusted advisor to key customers, listening and guiding outcomes
Support clients through lifecycle to achieve adoption, growth, and renewal
Translate strategic needs into tactical actions via regular check-ins and reviews
Map client business models to Ylopo solutions and resolve pain points
Grow usage and adoption through proactive engagement and planning
Coordinate with executives, marketing, product to meet objectives

🎯 Requirements

5+ years in customer success management
5+ years in SaaS and enterprise software
Salesforce experience preferred
Excellent organizational and project management skills
Undergraduate degree highly preferred
Excellent communicator with strong listening and technical aptitude

🎁 Benefits

Fully remote role
Travel may be required for training and events
Medical, dental, and vision benefits
Paid holidays, vacation, and sick days
401(k) retirement plan
Paid monthly parking (if applicable)

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