Strategic Client Success Manager

📋 Description

• Account management from kickoff to lifecycle.
• Lead point of contact for all customer account matters.
• Drive value-based dialogue with customers, defining joint success metrics.
• Suggest solutions and innovative ideas to meet client needs.
• Develop broad relationships across HR, Payroll, IT, Finance, and Operations leaders.
• Collaborate with Growth and Marketing to drive adoption.

🎯 Requirements

• BA/BS degree in Business Administration or relevant field.
• 7-10+ years in Customer Success at fast-moving HCM/SaaS with Fortune 500 accounts; BD/sales exposure.
• Cross-functional collaboration experience.
• Comfortable with ambiguity and rapidly evolving domain.
• Ability to communicate, present and influence customer stakeholders including C-level.
• Proficient with CRM systems (Salesforce or HubSpot), Catalyst, and MS Office; understanding of sales KPIs.

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Unlimited PTO