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data analytics account management customer success salesforce b2b📋 Description
- Lead strategic, high-value B2B client relationships for Headspace.
- Develop strategic account plans aligned with client goals.
- Guide cross-functional teams on key client initiatives and roadmaps.
- Conduct Quarterly Business Reviews to show ROI and value.
- Leverage data and analytics to inform client strategy and KPIs.
- Drive renewals, retention, and upsell opportunities.
🎯 Requirements
- 6-8+ years in strategic client-facing roles (e.g., Strategic Account Mgmt, CS).
- Experience with Employee Assistance Programs (EAPs) required.
- Portfolio of large accounts (25k+ employees or $1M+ rev).
- Proven track record of meeting or exceeding revenue retention & growth targets.
- Strong business acumen and data-driven ROI storytelling.
- Deep understanding of mental health landscape and trends.
- Exceptional communication and C-suite presentation skills.
- High emotional intelligence in sensitive client conversations.
🎁 Benefits
- Hybrid model with SF office 3 days a week.
- Remote work options for US-based staff.
- Competitive pay and benefits, plus equity.
- Robust Total Rewards package (healthcare, retirement, wellness).
- Headspace membership and parental leave.
- Collaborative, inclusive company culture.
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