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customer success change management ai enablement llms📋 Description
- Scale activation frameworks and repeatable deployments.
- Lead AI program strategy: change mgmt, AI center of excellence.
- Translate technical challenges into platform solutions.
- Own customer success plans; exec sign-offs and C-suite relationships.
- Drive platform usage with champion programs, dashboards and trainings.
- Build advocate networks and power-user communities.
🎯 Requirements
- 10+ years in customer-facing roles
- Adaptive; built repeatable processes and playbooks
- Experience embedding with customers to map workflows and adoption barriers
- Technical aptitude and AI enthusiasm; translate tech to business value
- Manage multiple high-priority projects across varied maturity
- Enablement and change management expertise; scalable training
- Executive presence; confident presenter and leader
- Proactively simplifies complexity and listens to understand needs
- Experience delivering technical capabilities to diverse audiences
🎁 Benefits
- Generous PTO and holidays
- Medical, dental, and vision coverage for you and family
- Paid parental leave (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing via Galleri
- HSA with employer contribution; FSA options; 401k and stock options
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