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customer success stakeholder management ai training enablement📋 Description
- Drive AI adoption and activation for strategic customers.
- Guide onboarding from kickoff to production deployment.
- Lead enablement, champion programs and change management.
- Collaborate with sales, product, and enablement for a cohesive journey.
- Hybrid role based in NYC; report to Director of CS.
- Deliver measurable business impact through faster value.
🎯 Requirements
- 10+ years in customer-facing roles with Fortune 100 accounts.
- Able to bring order to ambiguity; build repeatable processes.
- Embed with customers to map workflows and adoption barriers.
- Technical aptitude and AI enthusiasm; translate concepts to value.
- Manage multiple high-priority projects across varied maturity.
- Enablement and change management; scalable training programs.
- Executive presence; strong presenter and leader.
- Experience delivering technical capabilities to diverse audiences.
🎁 Benefits
- Generous PTO and company holidays.
- Medical, dental, and vision coverage.
- Paid parental leave (12 weeks).
- Fertility and family planning support.
- Early-detection cancer testing via Galleri.
- FSA/HSA options with company contribution.
- Annual stipends for wellness and learning & development.
- Company-wide off-sites and team off-sites.
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