Execute day-to-day tasks in the customer's online community and/or email platform.
Recommend and implement engagement tactics for customer communities.
Help other Strategic Services teammates address issues for other customers.
Mentor and train team on community, communications and consulting best practices.
Seek and collate customer feedback to shape online community management and product ideation.
Work with Product and other HL teams to improve the community platform.
Conduct all business in accordance with Higher Logic policies and procedures.
All other duties as assigned.

🎯 Requirements

Manage competing priorities across multiple customers.
Work in a team, take direction, and guide others.
Excellent customer service orientation and troubleshooting.
Strong verbal and written communication skills.
Strong technical aptitude to learn new software.
Experience with Microsoft Office (PowerPoint, Excel, Word).

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