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payments account management negotiation saas retail📋 Description
- Own and maintain relationships across a portfolio of ~200 strategic retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
- Design and implement customized solutions that drive measurable business results
- Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
- Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
- Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
🎯 Requirements
- 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Strong discovery and consultative selling skills
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills – storytelling is central to this role
🎁 Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
- Inclusive workplace with accommodations
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