Strategic Account Manager

📋 Description

• Owns customer strategy and 95% revenue retention target.
• Serves as primary liaison between accounts and Loyal teams.
• Collaborates with Sales, Implementation, Product, and Marketing.
• Drives measurable value delivery and customer satisfaction.
• Reports to the COO and partners with executive stakeholders.
• Leads ongoing customer success initiatives and reviews.

🎯 Requirements

• Bachelor’s degree in Business, Healthcare, or related field.
• 3–5 years in strategic account management or full-cycle SaaS/healthcare sales.
• Experience with health systems or hospitals.
• Strong relationship, communication, and ROI demonstration skills.
• Experience in SaaS and in high-growth/ambiguous environments.
• Customer-focused, cross-functional collaboration skills.

🎁 Benefits

• Health, dental, and vision insurance.
• Flexible PTO, sick and personal days.
• Company-paid holiday week between Christmas and New Year.
• $50 monthly internet stipend.
• Disability and 401(k) plan.
• Stock options and bonus program.