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account management customer success negotiation cross-functional collaboration requirements gatheringπ Description
- Manage a book of 50 F&B sellers in LA and the West Coast
- Grow revenue via use-case expansion and cross-sell
- Serve as voice of upmarket sellers with Product Teams
- Advise high-value restaurant sellers to achieve goals
- Identify opportunities for Square tech solutions; lead cross-functional projects
- Partner with Strategic Account Executives on high-growth deals
π― Requirements
- 5+ years of Account Management experience
- Experience managing and growing a book of business
- Consistent over-performance on sales or customer success metrics
- Strong discovery skills and genuine curiosity about clients
- Experience with a technical solutioning framework and requirements gathering
- Led multiple projects with engineering, product and finance
π Benefits
- Remote work options and medical insurance
- Flexible time off and retirement savings plans
- Inclusive workplace with accommodations
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