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account management data analysis consulting stakeholder management healthcare📋 Description
- Be the primary client-facing strategic partner; leading relationship development
- Own and drive the account’s Strategic Account Plan; align with the Collective Health value story with client goals and long-term roadmap
- Lead renewal strategy and upsell opportunities; own pricing discussions, retention and forecasting
- Lead internal coordination (e.g. clinical insights, product, legal, Practice Areas) to escalate and resolves cross functional blockers from the client
- Be accountable for overall Client Health; and leading initiatives to maintain client health which include health reviews and account planning with Client Success leaders
- Own the end to end process and actively facilitate the communication of CH ROI and value as part of the annual Year in Review strategy meeting with client executives.
🎯 Requirements
- 5 to 8 years of experience in client success/account management in employee benefits and healthcare
- Professional experience working at a consulting firm, carrier/TPA, or digital health partner
- Foundational knowledge of self insured medical, Rx, dental, and vision plans, financial analysis, account management, and health plan operations and point solutions
- Ability to analyze and interpret data to support client strategy and ongoing initiatives
- Strong communication and presentation skills and expert communication to articulate a compelling story and manage difficult conversations
- Ability to work autonomously and at a rapid pace, within a changing environment
🎁 Benefits
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
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