Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, team friendliness.
• Build a culture of excellence around cookie quality, service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts throughout Thu-Sun.
• Benevolent leadership style with a player-coach mentality.
• An innate hospitality sense and ability to deliver exceptional customer service.
• Tech savvy with restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• $50 per month cellphone data plan stipend.
• Excellent benefits: medical, dental, vision, and pet insurance.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Wellness days, paid sick leave.
• Enrollment in Cookie College learning/training platform.
• Free cookies, swag, and more.