Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service quality, customer service, friendliness, and store cleanliness.
• Establish a culture of excellence focused on cookie quality and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail.
• Availability to work 2–3 mid-to-late shifts Thu–Sun.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.
• Tech-savvy with restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus package.
• $50.00 per month cellphone data plan stipend.
• Excellent medical, dental, vision, and pet insurance.
• 401K with company match.
• 2 weeks paid vacation, 2 wellness days, paid sick leave.
• Cookie College learning/training platform enrollment.