Store Operations Manager (GM)

📋 Description

• Hire, coach and develop part-time staff including Shift Leaders, Cookie Crew, and Drivers.
• Lead service quality, customer service, and store cleanliness through the team.
• Establish a culture of excellence prioritizing cookie quality and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach mentality.
• An innate sense of hospitality and ability to deliver exceptional customer service.
• Proficiency with restaurant/retail software, MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with commercial convection ovens (a plus).

🎁 Benefits

• Competitive base salary 54K-55K plus bonus.
• $50/month cellphone data plan stipend.
• Medical, dental, vision, and pet insurance.
• 401K with company match.
• 2 weeks paid vacation, 2 wellness days, sick leave.
• Cookie College learning platform.