Related skills
customer service excel inventory management leadership applicant tracking system📋 Description
- Lead and develop a diverse hourly staff (Shift Leaders, Cookie Crew, drivers).
- Direct service quality, customer service, and store cleanliness through the team.
- Foster a culture of excellence prioritizing cookie quality, service, and sales.
- Maintain proper controls by managing and auditing inventory.
- Create and execute local marketing drops.
- Develop in-store recognition programs and contests.
🎯 Requirements
- 3+ years of management/leadership in a restaurant or retail setting.
- Availability for 2-3 mid-to-late shifts Thu-Sun.
- Benevolent leadership style with a player-coach mentality.
- Strong hospitality focus and ability to deliver exceptional customer service.
- Tech-savvy with restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
- Familiarity with commercial convection ovens is a plus.
🎁 Benefits
- Competitive base salary + quarterly bonus.
- $50/month cellphone data plan stipend.
- Medical, dental, vision and pet insurance.
- 401K with company match.
- 2 weeks vacation, two personal days, paid sick leave.
- Cookie College training platform.
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