Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, drivers).
• Lead service components: food quality, customer service, store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership with a player-coach mentality.
• Strong hospitality mindset and ability to deliver exceptional customer service.
• Solid technical acumen with restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50/month cell data plan stipend.
• Medical, dental, vision and pet insurance.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Cookie College learning/training platform.