Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop a diverse part-time staff (Shift Leaders, Cookie Crew, drivers).
• Lead service quality: food quality, customer service, friendliness, store cleanliness.
• Cultivate excellence prioritizing cookie quality, customer service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Available to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership with a player-coach approach.
• Strong hospitality and ability to deliver exceptional service.
• Proficiency with restaurant software; MS Outlook, Excel, MS Teams; ATS.
• Familiarity with commercial convection ovens (a plus).

🎁 Benefits

• Performance-based rewards.
• Cellphone data plan stipend: $50/month.
• Comprehensive benefits: medical, dental, vision, and pet insurance.
• 401K with company match.
• 2 weeks paid vacation, Insomnia Personal Days of Wellness, and paid sick leave.
• Enrollment in Cookie College learning/training platform.