Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew and Drivers).
• Lead service components: food quality, customer service, friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, service, and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail.
• Availability for 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership with a player-coach mentality.
• Strong hospitality and customer service mindset.
• Proficiency with MS Outlook, Excel, MS Teams; ATS hiring experience.
• Familiarity with commercial convection ovens (a plus).

🎁 Benefits

• Competitive base salary + quarterly bonus package.
• $50.00 per month cellphone data plan stipend.
• Comprehensive medical, dental, vision & pet insurance.
• 401K with company match.
• 2 weeks paid vacation, 2 Insomnia Personal Days, and paid sick leave.
• Enrollment in Cookie College learning/training platform.