Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, friendliness, store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, service, and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Benevolent leadership with a player-coach mentality.
• An innate hospitality mindset and ability to deliver exceptional customer service.
• Solid tech acumen with MS Outlook, Excel, MS Teams and ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Medical, dental, vision and pet insurance plans.
• 401K with company match.
• 2 weeks paid vacation + wellness days.
• Enrollment in Cookie College learning/training platform.
• Free cookies and swag.
• Cellphone data plan stipend of $50 per month.