Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop diverse part-time staff including Shift Leaders and Delivery Drivers.
• Lead service components: quality, customer service, friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, service, and sales growth.
• Manage and audit inventory controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach mentality for day-to-day management.
• Innate hospitality and ability to deliver exceptional customer service.
• Solid technical acumen with MS Outlook, Excel, MS Teams and experience hiring via an Applicant Tracking System.
• Familiarity with using commercial convection ovens is a plus.

🎁 Benefits

• $50.00 per month cellphone data plan stipend.
• Medical, dental, vision and pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation and wellness days, paid sick leave.
• Enrollment in Cookie College learning/training platform.
• Free cookies and company swag.