Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Crew, Drivers).
• Lead service quality, guest experience, and store cleanliness through the team.
• Build a culture of excellence around cookie quality, service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Benevolent leadership style with a player-coach mentality for daily management.
• An innate sense of hospitality and ability to deliver exceptional customer service.
• Strong tech skills: MS Outlook, MS Excel, MS Teams; ATS experience.
• Familiarity with using commercial convection ovens.

🎁 Benefits

• Quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Comprehensive benefits coverage: medical, dental, vision and pet insurance.
• 401K with contribution match.
• 2 weeks vacation and paid wellness days.
• Enrollment in Cookie College learning/training platform.