Store Operations Manager (GM)

📋 Description

• Hire and coach a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, friendliness, and cleanliness.
• Build a culture of excellence focused on cookie quality, service and sales.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.
• Tech-savvy with restaurant/retail software; proficient in Outlook, Excel, Teams; ATS hiring experience.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• Competitive base + monthly bonus.
• $50/month cellphone data plan stipend.
• Medical, dental, vision and pet insurance.
• 401K with company match.
• 2 weeks paid vacation, 2 Insomnia Personal Days, paid sick leave.
• Enrollment in Cookie College training platform.