Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, team friendliness, store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, service and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops to drive traffic.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership style with a player-coach approach.
• Strong hospitality mindset and ability to deliver exceptional customer service.
• Solid tech acumen: MS Outlook, Excel, MS Teams; prior ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50.00 per month cellphone data plan stipend.
• Medical, dental, vision & pet insurance.
• 401K with company match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness, paid sick leave.
• Enrollment in Cookie College learning/training platform.