Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service quality, customer service, and store cleanliness.
• Foster a culture of excellence in cookie quality, service, and sales.
• Manage and audit inventory with proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Available to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent, player-coach leadership style.
• Strong hospitality mindset with exceptional customer service.
• Solid tech skills: MS Outlook, Excel, MS Teams; knowledge of ATS.
• Familiarity with convection ovens (a plus).

🎁 Benefits

• Competitive base salary + quarterly bonus package.
• $50/month cell data plan stipend.
• Comprehensive benefits: medical, dental, vision, and pet insurance.
• 401K with matching contributions.
• 2 weeks paid vacation; 2 Insomnia Personal Days; paid sick leave.
• Enrollment in Cookie College learning/training platform.