Store Operations Manager

📋 Description

• Hire, coach and develop a diverse part-time staff (shift leaders, cookie crew, drivers).
• Lead service components including quality, customer service, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach mentality for day-to-day management.
• Innate hospitality and ability to deliver exceptional customer service.
• Tech-savvy with restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Cellphone data plan stipend of $50 per month.
• Excellent benefits coverage including medical, dental, vision, and pet insurance.
• 401K with contribution match.
• Two weeks paid vacation, Insomnia Personal Days of Wellness, and paid sick leave.
• Enrollment in the Cookie College learning platform.
• Free cookies, swag and more.