Store Operations Manager

📋 Description

• Hire, coach, and develop a diverse part-time staff including Shift Leaders, Cookie Crew and Drivers.
• Lead service components: food quality, customer service, employee friendliness, and store cleanliness.
• Build a culture of excellence prioritizing cookies, service, and sales; support team growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach approach to daily management.
• Innate hospitality and ability to deliver exceptional service.
• Solid tech acumen: restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base + monthly bonus package.
• $50.00 per month cellphone data plan stipend.
• Comprehensive medical, dental, vision and pet insurance.
• 401K with company match.
• 2 weeks paid vacation, Insomnia Personal Days, paid sick leave.
• Enrollment in our Cookie College learning/training platform.