Related skills
customer service coaching inventory management store operations visual merchandising📋 Description
- Lead the first New York Bellroy store; shape rituals, standards, energy
- Coach a small Carry Guides team; make real-time floor decisions
- Open the store in the morning and lock up at night; manage keys
- Write and implement the Bellroy retail playbook; craft store feel
- Document store operations: opening/closing routines, cash, stock, service
- Build simple tools and checklists to prepare the team
🎯 Requirements
- 5+ years in retail with leadership or supervision
- Coaching and developing others; help team improve
- Document and communicate new standards: visuals, inventory, support
- Stay calm under pressure; handle escalations quickly
- Strong customer and crew communication
- Comfortable with POS systems and basic troubleshooting
🎁 Benefits
- Five days a week with two consecutive days off
- PTO: 20 days plus 10 sick/personal days, holidays, parental leave
- 401(k) with employer match
- Extensive medical benefits
- Yearly product allowance and 50% discount for friends and family
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