Merchandising Operations Lead

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

The Merchandising Operations Lead will play a central role in the evolution and scaling of Stitch Fix’s Merchandising systems and processes. This person will be a key partner to our Merchandising teams (across Women's, Men’s, Kids) and will help to align processes, create sustainable training programs and documentation as well as support change management. In addition to the Merchandising organization, you will work closely with our Product, Design, Engineering and Data Science team to enable adoption and smooth rollouts of new tools and algorithmic capabilities to enable the global merchandising organization to scale.

The Merchandise Operations Lead will drive impact by using their deep understanding of how the merchandising team works, balanced with their ability to problem solve and drive adoption by managing the rollout and implementation of new tools and processes to the team. The role will sit between the worlds of technology and front-line business operations. The ideal candidate will have deep expertise in merchandise buying, and have a passion for data and technology. They’ll also be skilled at building relationships cross-functionally, project management, and gaining alignment with business partners.

• Support the Merch Enablement team in coordinating timelines and trainings for the rollout of our technical initiatives, organize product attribution requests and updates, and assist in implementing improvements to our ways of working for the Merchandising teams.
• In partnership with Product and Merch SMEs, create training materials in various modes (guides, videos, decks, etc.) to transition remote teams to new tools and workflows.
• Develop relationships with all merchandising teams and business partners to serve as a point of contact during implementation and deployment of new tools.
• Communicate effectively with merch teams to identify needs and evaluate alternative processes/solutions. Solicit feedback to engage in improving processes.
• Create compelling communication and training to adoption of innovations, and to ensure that all Merchandising teams are aligned with key milestone dates and launch schedules.
• Help identify and evaluate risks and dependencies associated with project activities and take appropriate action to escalate them. Drive for clarity to keep teams moving forward.
• Ensure successful implementation of new tools and processes by preparing documents, building online knowledge bases, and facilitating or scheduling training that impacts the greater Merch team. Be a champion for the “why”, sharing the business impact driving the need for change.
• Take a macro company perspective and gather input and ensure feedback across levels from Buying Coordinator to VPs; functions including Buying, Planning, Allocation, Revenue & Margin Management, Sourcing, Brand Management and Technical Design; business lines across Women’s, Men’s, and Kids; and technical partners in Product, Engineering and Data Science to drive process & systems efficiencies.
• Support various Merchandising working groups that enable the development of best in class Merchandising tools and algorithms to drive key results across business lines.
• Drive standardization in process and system alignment across the company in various departments serving different clients and at different stages in maturity/growth.
• Engage with Data Science, Product and Engineering teams to be a strong thought partner.
• Support the centralization, training, and communication of feature updates and releases for internal algorithmic and technical tools widely used across all merch teams.

• You have a Bachelor’s degree, and 5-7 years of relevant work experience; previous experience in merchandising strongly preferred
• You are growing your skills as a project manager, organizing work with cross-functional team members to meet project goals, establishing realistic timelines and escalating potential risks
• You are passionate about continuous improvement and can incorporate changes to both tools and process to drive optimal results
• You are an early adopter, curious and excited to test new tools that can improve our ways of working
• You have a bias for action and a selfless attitude in the pursuit of driving projects to completion - you’re willing to get in the weeds as much as you’re able to organize and lead
• You engage effectively with technical partners, helping them clearly understand the business problem to be solved and partnering to overcome challenges
• You build strong relationships with team members at various levels within an organization, establishing trust and respect without authority
• You navigate complex and ambiguous business problems with agility and in partnership with a diverse group of internal stakeholders
• You enjoy seeing an idea through from concept to implementation
• You are a strong communicator [written and verbal] with a professional presence - you can deliver information to groups of people across the organization with poise and enthusiasm
• You are flexible and can adapt to changing priorities and business needs
• You can build scrappy solutions when needed while continuing to work towards more long-term and scalable tools to support the business’ ongoing needs/growth
• You have a positive, can-do attitude and view every task as an opportunity to drive impact
• You are curious and enjoy learning about other functions within Stitch Fix
• You are highly proficient in Microsoft Office (Excel/Word/PowerPoint) and with Google tools (Documents/Sheets/Slides)
• Above all else, you are Bright, Kind and Motivated by Challenge

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.