Customer Support Specialist – Overland Park (Kansas City Metro)

Location: Overland Park, KS (Kansas City Metro)
Employment Type: Full-time, In-Office
Department: CX
Salary: $65,000/year + equity

Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service.

We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS.

As a Customer Support Specialist, you will:

• Respond to high volumes of calls and emails from insureds, lenders, and agents

• Handle policy servicing requests, including billing inquiries, document requests, and policy changes

• Process transactions across multiple carrier systems and maintain accurate records in Salesforce

• Manage clerical and administrative tasks related to policy servicing

What We’re Looking For

Required:

• 1+ years in a customer-facing role with excellent communication skills

• Quick to learn new tools and systems; comfortable navigating multiple platforms

• Ability to troubleshoot issues independently until fully resolved

• Thrives under pressure and can manage a large workload
  

Preferred:

• Background in insurance, financial services, or related industries

• Familiarity with Salesforce or similar CRM systems
  

Compensation & Benefits

• Salary: $65,000 per year (top of market in Kansas City Metro)

• Equity: Stock options in a fast-growing company

• Time Off: 3 weeks PTO + 6 federal holidays

• Insurance: Medical, dental, vision, life, disability, HSA, FSA

• Retirement: 401(k)

• Perks: Free snacks, team lunches, collaborative office culture
  

Location & Schedule

• Office located in Overland Park, KS (Kansas City Metro area)

• In-office schedule required; shifts available: 8am–5pm or 9am–6pm CT

• Steadily is building a workplace environment of team members who are passionate and excited to be together in person. Our office is in Overland Park, and is key to our fast-paced growth trajectory.

Why Join Steadily

• Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.

• Top compensation. We pay at the top of the Kansas City market (see comp).

• Growth opportunity: We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions.

• Strong backing. We’re growing fast, we manage over $2 billion in risk, and we’re exceptionally well-funded.

• Culture: Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our culture deck to learn what we’re all about.

• Awards: We’ve been recognized both locally and nationally as a top place to work. We were named a Top 2025 Startup in Newsweek, winner of Austin Business Journal’s Best Places to Work in 2025, recognized in Investopedia’s Best Landlord Insurance Companies, ranked No. 6 on Inc’s list of Fastest Growing Regional Companies, 44th on Forbes’ 2025 Best Startup Employers list, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list.

We’re excited to meet you!