Monitor BAS, HVAC, electrical, and related facility systems for alarms.
Acknowledge, qualify, and triage alarms based on priorities.
Initiate notifications to customer contacts and internal teams per escalation matrices.
Serve as primary contact for customer emails and phone requests.
Document all customer interactions accurately within KBS service platforms.
Coordinate responses with technicians, CSPs, and internal support teams.

🎯 Requirements

High school diploma or equivalent
Strong computer literacy across multiple software platforms
Excellent written and verbal communication skills
Ability to follow structured procedures and escalation policies
High attention to detail and documentation discipline
Willingness to work rotating shifts, including nights and weekends

🎁 Benefits

Competitive wages
Comprehensive medical benefits
PTO + 401K Match

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