Related skills
growth data analysis customer success project management operations📋 Description
- Improve startup activation, engagement, conversion and retention across the regional funnel.
- Build and manage scalable onboarding and lifecycle programs for startup customers.
- Create onboarding and educational experiences that help customers realize value quickly.
- Identify friction points and improve the startup customer journey.
- Support startup initiatives and campaigns across the region.
- Track program performance and engagement to improve conversion and ARR.
🎯 Requirements
- Experience in program management, customer experience, customer success, growth, or startup roles.
- Strong organizational and project management skills.
- Ability to manage multiple initiatives and priorities in fast-moving environments.
- Strong customer empathy and operational mindset.
- Comfortable working cross-functionally across Product, Marketing, Partnerships and CS teams.
- Data-oriented mindset with ability to identify patterns and improvements.
🎁 Benefits
- Experience with startups or startup ecosystems.
- Experience onboarding, lifecycle or customer engagement programs.
- Familiarity with product-led growth environments.
- Experience building scalable operational processes or customer programs.
- Passion for AI, productivity tools and the future of work.
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