Starlink Sr. Enterprise Account Manager, Maritime

📋 Description

• Act as primary point of contact for enterprise customers from contract to onboarding.
• Own onboarding, account management, and long-term retention and revenue growth.
• Support customers needing Starlink products for maritime, rail, trucking, etc.
• Define and standardize processes to scale custom Starlink solutions.
• Deliver impeccable service and rapid issue resolution.
• Retain and grow hardware and service revenue across accounts.

🎯 Requirements

• Bachelor’s degree in engineering or business; or high school diploma with 10+ years.
• 7+ years of consulting or project management experience.
• 3+ years in a customer-facing role.
• Ability to read contract documents and discern requirements.
• Preferred: experience in maritime industries or onboard connectivity.
• Preferred: excellent communication and stakeholder management.

🎁 Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short and long-term disability and life insurance.
• Paid parental leave; 3 weeks vacation; 10+ holidays.
• Stock options and long-term incentives; ESPP.
• Shuttle service from Seattle to SpaceX Redmond office.