Related skills
account management enterprise sales project management stakeholder management📋 Description
- Primary contact for government customers from contract signature through onboarding.
- Manage ongoing account relationships to maximize retention and revenue.
- Collaborate cross-functionally to align requirements and drive growth.
- Identify opportunities to improve processes and scale growth.
- Deliver excellent customer service and resolve issues quickly.
- Collect and communicate customer feedback to influence development.
🎯 Requirements
- Bachelor's degree or HS diploma with 5+ years related exp.
- 3+ years in account management, customer success, or biz ops.
- 1+ year experience with government customers.
- 3+ years with state/local/regional government customers.
- Strong written and verbal communication; able to present to all levels.
- Ability to manage complex contracts and renegotiations.
🎁 Benefits
- Equity incentives and long-term stock awards.
- Comprehensive medical, vision, dental coverage.
- 401(k) retirement plan with company match.
- Paid parental leave and 3+ weeks vacation.
- 10+ paid holidays and sick leave.
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