Related skills
account management customer success onboarding cross-functional collaboration contract managementπ Description
- Act as primary contact for enterprise customers from contract to onboarding and retention.
- Manage onboarding, ongoing account management, and revenue growth.
- Define processes to scale custom Starlink solutions.
- Deliver excellent customer service including issue resolution.
- Build relationships to identify requirements and manage expectations.
- Relocation required if not local to Hawthorne.
π― Requirements
- Bachelor's degree or 10+ years in related field.
- 3+ years consulting or project management.
- 3+ years customer-facing experience.
- Knowledge in industries like maritime or trucking.
- Experience managing multiple projects under tight deadlines.
- Technical knowledge of Starlink or telecoms.
π Benefits
- Salary: $110,000-$150,000 per year.
- Stock options and long-term incentives.
- Medical, vision, and dental coverage.
- 401(k) retirement plan.
- Paid vacation and holidays.
- Parental leave and other discounts.
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