Starlink Customer Success Account Manager (SMB/Fixed-Site)

Added
2 days ago
Type
Full time
Salary
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Related skills

account management customer success onboarding cross-functional collaboration contract management

πŸ“‹ Description

  • Act as primary contact for enterprise customers from contract to onboarding and retention.
  • Manage onboarding, ongoing account management, and revenue growth.
  • Define processes to scale custom Starlink solutions.
  • Deliver excellent customer service including issue resolution.
  • Build relationships to identify requirements and manage expectations.
  • Relocation required if not local to Hawthorne.

🎯 Requirements

  • Bachelor's degree or 10+ years in related field.
  • 3+ years consulting or project management.
  • 3+ years customer-facing experience.
  • Knowledge in industries like maritime or trucking.
  • Experience managing multiple projects under tight deadlines.
  • Technical knowledge of Starlink or telecoms.

🎁 Benefits

  • Salary: $110,000-$150,000 per year.
  • Stock options and long-term incentives.
  • Medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Paid vacation and holidays.
  • Parental leave and other discounts.
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