Starlink Customer Success Account Lead (SMB/Fixed-Site)

📋 Description

• Primary contact for SMB customers and resellers; manage onboarding, retention, and growth.
• Deliver scalable, impeccable service to SMB customers and resellers.
• Develop engagement strategy and content for SMB growth and self-support.
• Build relationships to identify requirements and set expectations.
• Retain and grow SMB hardware and service revenue.
• Identify top growth accounts by region and build growth strategies.

🎯 Requirements

• Bachelor's degree or 2+ years of professional sales experience with a high school diploma.
• 2+ years of consulting or project management experience.
• 1+ year experience in a customer-facing role.
• Experience in SMB, reseller, maritime, aviation, mobile backhaul, or satellite communications.
• Experience managing multiple projects and delivering under tight time/resource constraints.
• Excellent problem-solving and communication skills; ability to turn feedback into improvements.

🎁 Benefits

• Base salary plus stock options and long-term incentives.
• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short- and long-term disability insurance and life insurance.
• Paid parental leave and vacation/holidays.