Related skills
customer service coaching retail leadership operations📋 Description
- Manage a portfolio of cafes (5-15 units) and drive performance.
- Lead and develop team leaders, operators, and business owners.
- Provide expertise on customer issues, staffing and operations.
- Train and implement processes; hold teams accountable.
- Understand drivers of sales; review KPI weekly.
- Support future launches and train new teams as needed.
🎯 Requirements
- 5+ years retail mgmt across 2+ stores with P&L, inventory, ops
- 5+ years leading 6+ person teams with coaching and leadership
- 3+ years in a customer-service oriented role
- Experience in multi-unit ops; retail/resto ops and financial reporting
- Strong organizational, interpersonal and problem-solving skills
🎁 Benefits
- Medical, Dental, Vision insurance for full-time employees
- 401(k) Retirement Savings Plan
- 25% employee discount and FAM membership
- Paid vacation and sick time
- Employee assistance program (EAP)
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