ServiceNow Staff Engineer

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Role Summary

We are seeking aStaff Engineerto oversee the design, implementation, and management of ourAtlassian

JiraandServiceNow (SNOW)platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams, improving service management, change control, and cross-platform automation.

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Key Responsibilities

• Serve as thetechnical ownerforAtlassian
  Jira, Jira Service Management, and ServiceNow platforms.
• Design and implementroadmap for robust integrationsbetween SNOW, Jira, and CMDB using APIs, webhooks, and integration tools (e.g., Mulesoft, Workato, native).
• Ensuredata consistency and integrityacross platforms—especially for incidents, changes, and asset inventory (CMDB).
• Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows.
• Define best practices forworkflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
• Lead platform upgrades, configuration audits, patching, and performance tuning.
• Manage vendor relationships for tool licensing, support escalations, and roadmap alignment.
• Maintain platform security, audit trails, and user access controls in coordination with InfoSec.

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Qualifications

• 10+ years of experience in enterprise systems engineering, withhands-on ownership of Jira and ServiceNow platforms.
• Proven experience designing integrations between Jira-SNOW and SNOW-CMDB.
• Strong understanding ofITIL, service management, incident/change/problem workflows.
• Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms.
• Experience working withAgile/DevOps teamsand enterprise tooling ecosystems.
• Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus.
• Strong communication and stakeholder engagement skills.

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Good to Have

• Experience withCMDB data modelingand lifecycle management.
• Atlassian
  or ServiceNow certifications (ACP, CSA, CIS, etc.).
• Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB.

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