Stage - Customer Support IA

Added
16 days ago
Type
Internship
Salary
Salary not provided

Related skills

confluence knowledge management paligo veed content architecture

πŸ“‹ Description

  • Create educational content (video, e-learning, docs) for Mirakl's platform
  • Collaborate with Training and Product to publish content for users and agents
  • Organize content architecture and metadata for self-service AI agents
  • Identify training gaps and propose improvements to improve discovery
  • Leverage AI analytics to track learner engagement and adapt materials
  • Work with Product, Tech, and Customer Success to keep content current

🎯 Requirements

  • Pursuing a degree in Communication, Content Design, Knowledge Management, or Digital Learning
  • Experience in video production, multimedia content, or technical writing is a plus
  • Strong organizational skills with ability to manage multiple projects
  • Proficiency with multimedia and documentation tools; open to AI tech
  • Knowledge management and content architecture for users and AI
  • Excellent communication and collaboration skills
  • French: native or fluent; English: B2+ required
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