Staff Technical CSM, Strategic Accounts

📋 Description

• Own strategic outcomes for 4–7 strategic accounts.
• Build relationships across tech teams, stakeholders, and exec sponsors.
• Develop long-term success plans linking goals to Cloudinary capabilities.
• Drive adoption, value realization, retention, and growth.
• Partner with Account Management on renewals and expansion opportunities.
• Identify risks early and drive resolution across teams.

🎯 Requirements

• EAST COAST ONLY.
• 5+ years in CS, TAM, Solutions Consulting, Professional Services, or similar.
• Experience managing strategic, enterprise, or high-value customer relationships.
• Strong executive communication to summarize issues, frame trade-offs, and recommendations.
• Technical fluency with SaaS, APIs, web tech, media workflows, DAM, CMS, or eCommerce.
• Experience partnering with Account Management, Sales, Product, Support, and other teams.

🎁 Benefits

• 100% covered medical, dental, and vision for you and family.
• HSA company contribution.
• Matching 401k program.
• Robust vacation and wellness policy.
• Annual development stipend.
• Catered lunches or a food stipend.