Own the technical vision and architecture for Support Automation and Tooling.
Lead hands-on automation to improve customer experience and support scalability.
Drive rapid, iterative development with quality, safety, and reliability.
Design agentic workflows from human-in-the-loop to full automation.
Implement observability and rollback for AI-driven decisions.
Interface between Support, Product, and Platform Eng to align roadmaps.

🎯 Requirements

BS or higher in CS or related field.
Technical leadership on large projects including automation tooling.
Extensive full-stack development experience.
Proven success deploying production-grade automation.
Hands-on with ML-assisted systems or agentic automation.
Deep familiarity with distributed data platforms and multi-cloud environments.

🎁 Benefits

Pay transparency with regional local pay ranges.
Competitive compensation, equity, and benefits.
Diversity and inclusion commitment.
Global offices and growth opportunities.

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