Related skills
grpc azure docker aws kubernetes📋 Description
- Build production-grade backend services for AI Agents in live CCaaS environments.
- Integrate Cresta AI Agents with major CCaaS platforms and channels.
- Maintain real-time conversation state and context across handoffs.
- Ensure high availability, low latency, and strong observability.
- Collaborate with ML engineers to operationalize AI features in production.
- Deliver secure, scalable integrations with voice, chat, and APIs.
🎯 Requirements
- Bachelor's degree in Computer Science or related field.
- 5+ years building scalable backend systems in production.
- Strong API design experience (REST, gRPC).
- Distributed systems and real-time communications expertise.
- Experience with CCaaS platforms or contact center systems is a plus.
- Containerized environments (Kubernetes, Docker) and cloud platforms (AWS, GCP, Azure).
🎁 Benefits
- Medical, dental, and vision plans.
- Paid parental leave.
- Monthly Health & Wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.
- PTO: 3 weeks in Canada.
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