Staff Product Manager, Post-Order Experience

📋 Description

• Vision, strategy, and roadmap for the post-order lifecycle.
• AI-driven opportunities: predict delays, automate support, improve transparency.
• Cross-functional leadership with Engineering, UX, Ops, and Support.
• End-to-end ownership of tracking, fulfillment, and support.
• Present strategy and ROI to Leadership with clear metrics.

🎯 Requirements

• 7+ years in Product Management in B2B or marketplaces; 2+ years leading PMs.
• AI/ML Fluency; track record of integrating ML into products.
• Order management, fulfillment, or logistics domain expertise.
• Strategic communication: simplify concepts for executives.
• Analytical mindset with agile methods, data analytics tools, A/B testing.
• Customer-centric focus; advocate for the customer.

🎁 Benefits

• 401(k) match.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Generous paid time off, vacation, sick leave, and holidays.
• Parental/maternity leave and bonding leave.
• Employee assistance program and wellbeing resources.