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ai/ml📋 Description
- Own roadmap for core insurance platform: claims, benefits, and payments.
- Design workflows balancing automation with exception handling.
- Drive platform architecture decisions with Engineering.
- Lead cross-team efforts to reduce errors and leakage.
- Trace CX issues from backend to user and drive resolution.
- Build internal tools for Operations to investigate denials.
🎯 Requirements
- Platform and processing: 7+ yrs on high-volume, medical/fintech systems.
- Customer-focused: translate backend systems into great UX.
- End-to-end funnel ownership: improve journeys from booking to resolution.
- Internal tooling: build tools for operations and denials.
- Technical depth: data pipelines, integrations; AI/ML a plus.
- Cross-functional leadership: coordinate across teams.
🎁 Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home stipend
- Therapy Reimbursement
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